Privacy Statement

Bickford’s Australia Pty Ltd is committed to protecting the privacy of your personal information. From time to time we do collect and use personal information. This Privacy Statement sets out the policies relating to the collection, use and disclosure of personal information you provide to us in connection with your use of our websites. It will help you to understand what we may do with information we collect from you. This Privacy Statement forms part of the Terms and Conditions that govern your use of our websites and should be read in conjunction with those Terms and Conditions.

By using our websites you consent to being bound by this Privacy Statement.

You acknowledge that your use of our websites may be limited to you and further terms may be applicable to such use or access, if you do not agree to this Privacy Statement.

Collecting personal information

We may collect personal information about you through your use of our websites. Personal information may include, but is not limited to, your name, email address, mailing address, phone number, credit card information or other information. The amount of information we collect about you depends on the information you provide, and your use of our websites including through surveys and newsletter registrations.

Use of personal information

We may use your personal information for the purpose for which it was collected. In addition to providing you with product or services, this may include:

to provide you with information, material and news in relation to our products and services
for product and customer research
to improve our websites or the products and services we offer to you
to provide information and materials that we believe may interest you
to send news, information about our activities and general promotional material that we believe may be useful to you
to monitor who is accessing our websites
to profile the type of people using our websites
In order to comply with governing laws and regulations

We will provide you with the opportunity to unsubscribe from our direct marketing communications. To unsubscribe from Bickford’s Australia direct marketing communications, you may follow any of our unsubscribe links, or send an email to info@bickfords.net.

Employment applications

By completing and submitting an employment application through our website, you consent to Bickford’s Australia collecting, using and disclosing your personal information for recruiting purposes, and to activities that may be necessary to assess your suitability for positions and establish an employment relationship with you.

We may use your personal information to consider you for employment opportunities within Bickford’s Australia or our related entities in addition to the position you have specifically applied for. This may include other positions that based on the information you have provided, we feel may be suitable for and of interest to you.

Use of cookies

Some of the pages on our websites use “cookies” to gather information, such as the date and time you accessed a website, the pages visited and the URL of the website from which you accessed our site. This includes information collected by third party advertisers on our websites.

Cookies are pieces of software code sent from a website to each user and stored as small files in their hard drive. Cookies help us to provide you services and features tailored to your needs. If you do not wish to receive cookies you can set your browser to refuse them, although that may mean that certain functions on our websites do not work correctly.

Cookies do not personally identify users, although they do identify a user’s browser. They let us know what you find interesting and useful, allowing us to keep improving our websites to provide you with a more personalised service.

Disclosure to third parties

We will not disclose your personal information to third parties, or make any other use of it, for any purpose that is not related to your use of our websites or our products and services, except:

with your consent
to our related entities to provide you with a product, service or related promotion they offer
to partners or affiliates that assist us to provide products and services
if we are providing you (or an entity related to you) with credit, or to credit reporting bodies (CRBs), trade insurers and businesses assisting us with providing credit
where other third parties appointed by Bickford’s Australia require access to your personal information, held by us, to provide a product or service – in which case those third parties must keep the personal information confidential other than for the purpose of performing that service, or
where legally required to do so.

Disclosure to Credit Reporting Bodies (CRBs)

We may exchange your personal information with CRBs including Dunn & Bradstreet (Australia) Pty Ltd (www.dnb.com.au). You can obtain copies of that CRB’s privacy policy pertaining to how they may use your personal information from their website.

If you fail to make a payment obligation to us, as and when due, or commit a serious credit infringement, we may disclose details of such events to CRBs. A CRB may use such information (and other personal information) in reports given to other credit providers to help assess your creditworthiness. You have certain rights to request that CRBs do not use credit reporting information about you if you believe on reasonable grounds you have been, or are likely to be, a victim of fraud.

If requested by us, a CRB may use credit reporting information about you to assess whether you may be eligible to receive direct marketing communications from us (i.e. pre-screening). You have the right to request that CRBs do not use credit reporting information about you for this purpose.

Access to information

At your request and where we are required by law to do so, we will confirm the personal information we hold about you, update your information and/or remove your information. We will endeavour to address your request in a timely manner.

Comments and questions

If you wish to make a comment or complaint, if you have any questions about this Privacy Statement, or if you wish to make an inquiry regarding any personal information relating to you that may be in our possession, please contact info@bickfords.net.

Management and security

We will take reasonable steps to ensure the personal information we hold is accurate, reliable, up-to-date and relevant. We may ask you to update your personal information from time to time. We will take precautions to keep your personal information secure and we store your information on secure servers. However, due to the open nature of internet communications, we do not accept responsibility for any consequences of unauthorised access to your information whilst stored or during its transmission.

Changes to this Privacy Statement

We reserve the right to change, modify or update this Privacy Statement at any time, without liability to you, by publication of the revised version on our websites. The revised version shall take effect immediately upon its publication.

This Privacy Policy was last updated on 20 March 2017.